Delivery & Shipping
Orders & Deliveries
When will my order be processed?
We bake Monday-Thursday for nationwide orders. This means processing times can vary between 1-3 working days.
Please note no orders will be processed Friday, Saturday or Sunday.
Do you offer returns/refunds?
We love you and we love our products but on very rare occasions the feeling may not be mutual. If you are dissatisfied with your order please get in touch with us so we can work it out together. Our perishable items are not available for returns or refunds.
What delivery service do you use and how long will it take to arrive?
Finding a reliable delivery service is always difficult and due to some issues we have experienced with our most recent service provider we will now be using DHL as our preferred delivery provider. Most orders arrive within 24 hours of posting but in some rare cases deliveries will take up to 48 hours. If after 48 hours you have still not received your order please drop us a message to do some investigating.
Can I send multiple boxes to multiple addresses?
Yes! Please process orders individually, so we get the right address for the right customers. If placing more than 15+ orders at a time, please contact us for some discount!
Where do you deliver to?
We deliver all over the UK - shipping rate will vary whether you are in England & Wales or Scotland & Northern Ireland. Please see the different options at checkout. We currently do not ship outside of the UK.
Is there a maximum order quantity?
Our aim is to fulfil every order placed but we do have a maximum baking capacity of approximately 200 KETOnuts for next day despatch. If you are looking to bulk order 48 or more KETOnuts please send us a quick message to check we will be able to fulfil the order in the timeframe required.
It’s my friends birthday - can i schedule a delivery to arrive on the big day?
Absolutely. Whilst your products are in your cart, there is a 'schedule delivery' option. Just pick and choose your desired date, and we'll do the rest. Please note, we will usually post an item 48hrs before the chosen date (it gives DHL some buffer time). However, if you would like us to dispatch 24hrs beforehand, please email us with your order number stating this.